Von dem Buch Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles Anna Tereszkiewicz Author haben wir 2 gleiche oder sehr ähnliche Ausgaben identifiziert!
Falls Sie nur an einem bestimmten Exempar interessiert sind, können Sie aus der folgenden Liste jenes wählen, an dem Sie interessiert sind:
100%: Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles Anna Tereszkiewicz Author (ISBN: 9788323399971) Jagiellonian University Press, in Englisch, auch als eBook.Nur diese Ausgabe anzeigen…
100%: Customer Encounters On Twitter: A Study Of Positive Evaluation And Complaint Management On English Corporate Profiles (ISBN: 9788323346579) Jagiellonian University Press, in Englisch, Taschenbuch.Nur diese Ausgabe anzeigen…
Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles Anna Tereszkiewicz Author
3 Angebote vergleichen
Bester Preis: € 26,53 (vom 09.01.2020)1
Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles Anna Tereszkiewicz Author
~EN NW EB DLISBN: 9788323399971 bzw. 8323399972, vermutlich in Englisch, Jagiellonian University Press, neu, E-Book, elektronischer Download.
The book presents a discussion of the selected properties of customer encounters conducted on brand profiles on Twitter. The first part of the book discusses social media and their use in corporate communication, with a particular consideration of Twitter. It also defines customer encounters as a genre of interaction and presents an overview of previous research devoted to this area of communication. The second part of the publication concerns corporate profiles on Twitter and customer encounters conducted in this medium. The author characterizes consumer messages containing positive evaluation and complaints posted on company profiles. The strategies which companies use in response to positive and negative evaluations are discussed in detail. The publication also contains a description of selected conventional politeness acts used in the interaction as well as the language properties of tweets on the lexical and syntactic level. The discussion presented in the book shows Twitter as an important tool of image management and customer interaction.
2
Customer Encounters On Twitter: A Study Of Positive Evaluation And Complaint Management On English Corporate Profiles
~EN NWISBN: 9788323346579 bzw. 8323346577, vermutlich in Englisch, neu.
Lieferung aus: Kanada, plus koszty przesyłki.
Customer Encounters On Twitter: A Study Of Positive Evaluation And Complaint Management On English Corporate Profiles.
Customer Encounters On Twitter: A Study Of Positive Evaluation And Complaint Management On English Corporate Profiles.
3
Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles Anna Tereszkiewicz Author
~EN PB NWISBN: 9788323346579 bzw. 8323346577, vermutlich in Englisch, Jagiellonian University Press, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, plus koszty przesyłki.
Customer Encounters on Twitter,Anna Tereszkiewicz.
Customer Encounters on Twitter,Anna Tereszkiewicz.
Lade…