Customer Loyalty In Retail Banking: The Effect Of Service Quality, Perceived Customer Value, Satisfaction And Customer Loyalty In Retail Banking
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|---|---|---|---|---|
| Schnitt | € 73,53 | € 76,83 | € 94,67 | € 84,45 |
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Customer Loyalty In Retail Banking: The Effect Of Service Quality, Perceived Customer Value, Satisfaction And Customer Loyalty In Retail Banking (2013)
EN PB NWISBN: 9783659337376 bzw. 3659337374, in Englisch, 180 Seiten, LAP LAMBERT Academic Publishing, Taschenbuch, neu.
Neu ab: $87.00 (10 Angebote)
Gebraucht ab: $100.80 (3 Angebote)
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Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days.
Von Händler/Antiquariat, Book Depository US.
The banking sector globally has experienced drastic changes that have resulted in deregulation and liberalization, increased demand for non-traditional services including the automation of a large number of services and a move towards emphasis on the customer rather than the product and the introduction of non-traditional players who now offer financial service products.Customers are more demanding, more financially educated or informed,more cost and price conscious than hitherto.Many of these trends have resulted in cut-throat competition, mergers, acquisitions and reorganizations in the banking sector.All these changes have led to increased attention to customer relationship,service quality,value and satisfaction to create customer loyalty.Retail banks have to develop and sustain customer loyalty in order to create and maintain a competitive advantage.Given that achieving customer loyalty in a competitive environment is difficult and that it remains ambiguous about its determinants, this book attempts to show the extent to which service quality, perceived value and satisfaction contribute to customer loyalty in retail banks.This will improve their competitive positioning. Paperback, Label: LAP LAMBERT Academic Publishing, LAP LAMBERT Academic Publishing, Produktgruppe: Book, Publiziert: 2013-02-08, Freigegeben: 2013-02-08, Studio: LAP LAMBERT Academic Publishing.
Von Händler/Antiquariat, Book Depository US.
The banking sector globally has experienced drastic changes that have resulted in deregulation and liberalization, increased demand for non-traditional services including the automation of a large number of services and a move towards emphasis on the customer rather than the product and the introduction of non-traditional players who now offer financial service products.Customers are more demanding, more financially educated or informed,more cost and price conscious than hitherto.Many of these trends have resulted in cut-throat competition, mergers, acquisitions and reorganizations in the banking sector.All these changes have led to increased attention to customer relationship,service quality,value and satisfaction to create customer loyalty.Retail banks have to develop and sustain customer loyalty in order to create and maintain a competitive advantage.Given that achieving customer loyalty in a competitive environment is difficult and that it remains ambiguous about its determinants, this book attempts to show the extent to which service quality, perceived value and satisfaction contribute to customer loyalty in retail banks.This will improve their competitive positioning. Paperback, Label: LAP LAMBERT Academic Publishing, LAP LAMBERT Academic Publishing, Produktgruppe: Book, Publiziert: 2013-02-08, Freigegeben: 2013-02-08, Studio: LAP LAMBERT Academic Publishing.
2
Customer Loyalty In Retail Banking
DE NWISBN: 9783659337376 bzw. 3659337374, in Deutsch, LAP Lambert Academic Publishing, neu.
Lieferung aus: Deutschland, Bücher und alle Bestellungen die ein Buch enthalten sind versandkostenfrei, sonstige Bestellungen innerhalb Deutschland EUR 3,-, ab EUR 20,- kostenlos, Versandfertig in 2 - 3 Tagen.
The Effect Of Service Quality, Perceived Customer Value, Satisfaction And Customer Loyalty In Retail Banking, The banking sector globally has experienced drastic changes that have resulted in deregulation and liberalization, increased demand for non-traditional services including the automation of a large number of services and a move towards emphasis on the customer rather than the product and the introduction of non-traditional players who now offer financial service products.Customers are more demanding, more financially educated or informed,more cost and price conscious than hitherto.Many of these trends have resulted in cut-throat competition, mergers, acquisitions and reorganizations in the banking sector.All these changes have led to increased attention to customer relationship,service quality,value and satisfaction to create customer loyalty.Retail banks have to develop and sustain customer loyalty in order to create and maintain a competitive advantage.Given that achieving customer loyalty in a competitive environment is difficult and that it remains ambiguous about its determinants, this book attempts to show the extent to which service quality, perceived value and satisfaction contribute to customer loyalty in retail banks.This will improve their competitive positioning.
The Effect Of Service Quality, Perceived Customer Value, Satisfaction And Customer Loyalty In Retail Banking, The banking sector globally has experienced drastic changes that have resulted in deregulation and liberalization, increased demand for non-traditional services including the automation of a large number of services and a move towards emphasis on the customer rather than the product and the introduction of non-traditional players who now offer financial service products.Customers are more demanding, more financially educated or informed,more cost and price conscious than hitherto.Many of these trends have resulted in cut-throat competition, mergers, acquisitions and reorganizations in the banking sector.All these changes have led to increased attention to customer relationship,service quality,value and satisfaction to create customer loyalty.Retail banks have to develop and sustain customer loyalty in order to create and maintain a competitive advantage.Given that achieving customer loyalty in a competitive environment is difficult and that it remains ambiguous about its determinants, this book attempts to show the extent to which service quality, perceived value and satisfaction contribute to customer loyalty in retail banks.This will improve their competitive positioning.
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Customer Loyalty in Retail Banking (2013)
DE PB NW RPISBN: 9783659337376 bzw. 3659337374, in Deutsch, LAP Lambert Academic Publishing, Taschenbuch, neu, Nachdruck.
Von Händler/Antiquariat, English-Book-Service Mannheim [1048135], Mannheim, Germany.
This item is printed on demand for shipment within 3 working days.
This item is printed on demand for shipment within 3 working days.
4
Customer Loyalty In Retail Banking: The Effect Of Service Quality, Perceived Customer Value, Satisfaction And Customer Loyalty In Retail Banking (2013)
EN NWISBN: 9783659337376 bzw. 3659337374, in Englisch, 180 Seiten, LAP LAMBERT Academic Publishing, neu.
Lieferung aus: Italien, Generalmente spedito in 1-2 giorni lavorativi.
Von Händler/Antiquariat, Aaron Grey Libraio.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, Aaron Grey Libraio.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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NEW Customer Loyalty In Retail Banking BOOK (Paperback / softback) Free P&H
DE PB NWISBN: 9783659337376 bzw. 3659337374, in Deutsch, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, Lieferart: Free, Lieferung: Europe, Artikelstandort: USA, Versandkostenfrei.
Von Händler/Antiquariat, grey_elk_books_au_and_uk - Grey Elk Books.
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Von Händler/Antiquariat, grey_elk_books_au_and_uk - Grey Elk Books.
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