Management Response to Online Complaints - 8 Angebote vergleichen
Bester Preis: € 45,99 (vom 24.10.2019)Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, in Deutsch, Av Akademikerverlag, Taschenbuch, neu.
buecher.de GmbH & Co. KG, [1].
Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager's response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently.2015. 152 S. 220 mmVersandfertig in 3-5 Tagen, Softcover.
Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, vermutlich in Englisch, AV Akademikerverlag, Taschenbuch, neu.
An Analysis, Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager´s response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently. Taschenbuch.
Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, vermutlich in Englisch, AV Akademikerverlag, Taschenbuch, neu.
An Analysis Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager´s response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently. Taschenbuch.
Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, in Deutsch, VDM Verlag Dr. Müller, Saarbrücken, Deutschland, neu.
Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager's response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently.
Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, vermutlich in Englisch, VDM Verlag Dr. Müller, Saarbrücken, Deutschland, neu, Hörbuch.
Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager's response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently.
Management Response to Online Complaints - An Analysis
ISBN: 9783639726336 bzw. 3639726332, vermutlich in Englisch, AV Akademikerverlag, Taschenbuch, neu.
Management Response to Online Complaints: Customer-centered philosophies are a prioritization in many contemporary business practices and strategies. Managers have realized its importance to achieve customer satisfaction and higher perceived service quality. The concept of understanding the customer through complaints essentially is, a great feedback management tool. Thus, the aim of this research paper is to understand what makes customers write a complaint in online forums such as TripAdvisor, and how managers respond to this accordingly. This research paper takes a qualitative approach, applying content analysis to negative hotel reviews, along with a manager`s response retrieved from TripAdvisor.com. The outcome provides a guidance tool to management, as to what service element to improve and how to respond to a customer complaint sufficiently. Englisch, Taschenbuch.
Management Response to Online Complaints: An Analysis (Paperback) (2015)
ISBN: 9783639726336 bzw. 3639726332, in Deutsch, AV Akademikerverlag, Taschenbuch, neu, Nachdruck.
Von Händler/Antiquariat, The Book Depository EURO [60485773], Slough, United Kingdom.
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Management Response to Online Complaints
ISBN: 9783639726336 bzw. 3639726332, vermutlich in Englisch, VDM Verlag Dr. Müller, Saarbrücken, Deutschland, Taschenbuch, neu.
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