How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
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How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line (2005)
EN USISBN: 1893864014 bzw. 9781893864016, in Englisch, Hospitality Masters Press, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
used books,books, What is the Restaurant of Choice? Steve and Nancy Butcher own the modest Nutcracker Family Restaurant in Pataskala, Ohio ... a typical small town diner and gathering spot, seemingly nothing special. One weekend in 2005 they had an electrical fire and the original restaurant burned to the ground. On Monday morning, their neighbors showed up to help them rebuild. The community simply felt the town wouldn't be the same until they had the Nutcracker back in their lives and took it upon themselves to make that happen. The new restaurant was built ... and Steve was elected town mayor! Do you think there would be that level of community support if a typical chain restaurant burned down? More to the point, would YOUR patrons instinctively show up to help rebuild YOUR place if such a tragedy struck? They would if you were truly their Restaurant of Choice. If you were their Restaurant of Choice, it would mean they think of you as THEIR place. They feel a personal connection to you and your staff. They trust you to always be working in their best interests. They know the names of most of the crew and the staff knows theirs. They feel comfortable, like old friends when they come in. And even though they are more like family than customers, they know you never take them for granted and consistently work hard to earn their continued patronage. Becoming the Restaurant of Choice is a high honor to shoot for ... and you can't get.
used books,books, What is the Restaurant of Choice? Steve and Nancy Butcher own the modest Nutcracker Family Restaurant in Pataskala, Ohio ... a typical small town diner and gathering spot, seemingly nothing special. One weekend in 2005 they had an electrical fire and the original restaurant burned to the ground. On Monday morning, their neighbors showed up to help them rebuild. The community simply felt the town wouldn't be the same until they had the Nutcracker back in their lives and took it upon themselves to make that happen. The new restaurant was built ... and Steve was elected town mayor! Do you think there would be that level of community support if a typical chain restaurant burned down? More to the point, would YOUR patrons instinctively show up to help rebuild YOUR place if such a tragedy struck? They would if you were truly their Restaurant of Choice. If you were their Restaurant of Choice, it would mean they think of you as THEIR place. They feel a personal connection to you and your staff. They trust you to always be working in their best interests. They know the names of most of the crew and the staff knows theirs. They feel comfortable, like old friends when they come in. And even though they are more like family than customers, they know you never take them for granted and consistently work hard to earn their continued patronage. Becoming the Restaurant of Choice is a high honor to shoot for ... and you can't get.
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How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
EN PB NWISBN: 9781893864016 bzw. 1893864014, in Englisch, Hospitality Masters Press, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
How-to-Become-the-Restaurant-of-Choice~~Bill-Marvin, How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line, Paperback.
How-to-Become-the-Restaurant-of-Choice~~Bill-Marvin, How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line, Paperback.
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