Service and Support Handbook: The HDI Guide to operations and Management
4 Angebote vergleichen
Bester Preis: € 12,28 (vom 13.01.2018)1
The 2000 and Customer Support Practices Report (2000)
EN PB USISBN: 9781571250773 bzw. 1571250778, in Englisch, 82 Seiten, Help Desk Institute, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days, Real shipping costs can differ.
Von Händler/Antiquariat, Elam's Books.
This exclusive annual report (delivered FREE to HDI members) provides the vital information you need to compare your support center to other organizations. Learn exclusive information on the top five areas of concern: support center structure, personnel, incoming call composition, practices and tools, and operational trends. Key areas of analysis include: scope of service, service request volume, problem resolution procedures, existing and planned technology use, staff training, automated call logging systems, outsourcing, and more. This critical industry knowledge gives you the foundation for starting a new support center or standards for measuring your existing organization. Paperback, Label: Help Desk Institute, Help Desk Institute, Product group: Book, Published: 2000-08, Studio: Help Desk Institute, Sales rank: 14838765.
Von Händler/Antiquariat, Elam's Books.
This exclusive annual report (delivered FREE to HDI members) provides the vital information you need to compare your support center to other organizations. Learn exclusive information on the top five areas of concern: support center structure, personnel, incoming call composition, practices and tools, and operational trends. Key areas of analysis include: scope of service, service request volume, problem resolution procedures, existing and planned technology use, staff training, automated call logging systems, outsourcing, and more. This critical industry knowledge gives you the foundation for starting a new support center or standards for measuring your existing organization. Paperback, Label: Help Desk Institute, Help Desk Institute, Product group: Book, Published: 2000-08, Studio: Help Desk Institute, Sales rank: 14838765.
2
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Service and Support Handbook: the Hdi Guide to Help Desk Operations and Management (2004)
EN PB US FEISBN: 9781571250773 bzw. 1571250778, in Englisch, HDI, Colorado Springs, Colorado, Taschenbuch, gebraucht, Erstausgabe.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Chamblin Bookmine, FL, Jacksonville, [RE:4].
8vo-over 7¾"-9¾" tall. Soft Cover, First Edition.
Von Händler/Antiquariat, Chamblin Bookmine, FL, Jacksonville, [RE:4].
8vo-over 7¾"-9¾" tall. Soft Cover, First Edition.
3
The 2000 and Customer Support Practices Report (2000)
EN USISBN: 1571250778 bzw. 9781571250773, in Englisch, HDI, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
4
Symbolbild
n/a
Service and Support Handbook: The HDI Guide to Help Desk operations and Management (2004)
EN PB US FEISBN: 9781571250773 bzw. 1571250778, in Englisch, HDI, Colorado Springs, Colorado, Taschenbuch, gebraucht, Erstausgabe.
Von Händler/Antiquariat, Chamblin Bookmine [932367], Jacksonville, FL, U.S.A.
Size: 8vo - over 7¾" - 9¾" tall.
Size: 8vo - over 7¾" - 9¾" tall.
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