Using Service Goals and Metrics to Improve Help Desk Performance
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Bester Preis: € 79,85 (vom 13.01.2018)1
Using Service Goals and Metrics to Improve Help Desk Performance (1997)
EN PB USISBN: 9781571250254 bzw. 1571250255, in Englisch, 30 Seiten, Help Desk Institute, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days, Real shipping costs can differ.
Von Händler/Antiquariat, sunken_books.
A good program of performance measurement is an essential management tool. A poor one does more harm than good. How can you tell the difference? Support center consultant Mark Ellis shows you how to build a world-class measurement program by focusing on three service goals. You'll learn how to select goals and metrics that will keep your support center on a path of continual improvement. Paperback, Label: Help Desk Institute, Help Desk Institute, Product group: Book, Published: 1997-01-01, Studio: Help Desk Institute, Sales rank: 12873454.
Von Händler/Antiquariat, sunken_books.
A good program of performance measurement is an essential management tool. A poor one does more harm than good. How can you tell the difference? Support center consultant Mark Ellis shows you how to build a world-class measurement program by focusing on three service goals. You'll learn how to select goals and metrics that will keep your support center on a path of continual improvement. Paperback, Label: Help Desk Institute, Help Desk Institute, Product group: Book, Published: 1997-01-01, Studio: Help Desk Institute, Sales rank: 12873454.
2
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Using Service Goals and Metrics to Improve Help Desk Performance (1997)
EN PB USISBN: 9781571250254 bzw. 1571250255, in Englisch, Help Desk Institute, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Shipping costs to: USA.
Von Händler/Antiquariat, Ergodebooks.
Help Desk Institute, 1997-01-01. Paperback. Good.
Von Händler/Antiquariat, Ergodebooks.
Help Desk Institute, 1997-01-01. Paperback. Good.
3
Symbolbild
Using Service Goals and Metrics to Improve Help Desk Performance (1997)
EN PB USISBN: 9781571250254 bzw. 1571250255, in Englisch, Help Desk Institute, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, ExtremelyReliable, TX, Richmond, [RE:3].
Paperback.
Von Händler/Antiquariat, ExtremelyReliable, TX, Richmond, [RE:3].
Paperback.
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