Creating Passionate Customers - 5 Angebote vergleichen
Bester Preis: € 2,46 (vom 14.01.2018)1
Creating Passionate Customers (2006)
EN PB USISBN: 9781568612331 bzw. 1568612338, in Englisch, 186 Seiten, Granite Publishing, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 24 hours, Real shipping costs can differ.
Von Händler/Antiquariat, HideAway Used Books.
Creating Passionate Customers goes further than the existing set of customer-service oriented publications. The existing set generally takes an example of outstanding customer service, then dissects the exemplary actions to determine what attitudes and habits can be duplicated. Creating Passionate Customers comes at the subject from an entirely different angle. It starts not with "How", but "Why". Many business owners understand, at least superficially, that customer service is a good thing. But when things get difficult, or decisions get murky, the commitment to customer service takes a low priority, if any. By providing the "Why" in customer service, the book provides a clearly embedded, logical memory aid that helps the owner or decision maker to make the right decision for their customer. The book describes the cost and value of a customer, then makes the case for the value of a "passionate customer". Per Stephen R. Covey, this is "truly the goose that lays the golden egg". And that´s only the first few sections. The book provides a business owner / decision maker with an understanding of the value of vision, then clearly outlines the defining concepts of outside perception and inside reality. It outlines "Lauren´s Rules" – key rules for dealing with any group of customers. It describes the key concepts in making employees both willing and able to execute the owner´s vision. Finally, it finishes with a memorable reminder of the "why" and "how" in customer service. When individuals understand "why", they are well on their way to executing "how". This book provides both, and is endorsed by such heavy hitters as Stephen R. Covey and Helice Bridges. This is an important read for any decision maker, but is primarily intended for small business owners and leaders. This group of decision makers is substantial in size, and willing to pay for a useful text on improving their vision and operations. Paperback, Label: Granite Publishing, Granite Publishing, Product group: Book, Published: 2006-04-18, Studio: Granite Publishing, Sales rank: 15340714.
Von Händler/Antiquariat, HideAway Used Books.
Creating Passionate Customers goes further than the existing set of customer-service oriented publications. The existing set generally takes an example of outstanding customer service, then dissects the exemplary actions to determine what attitudes and habits can be duplicated. Creating Passionate Customers comes at the subject from an entirely different angle. It starts not with "How", but "Why". Many business owners understand, at least superficially, that customer service is a good thing. But when things get difficult, or decisions get murky, the commitment to customer service takes a low priority, if any. By providing the "Why" in customer service, the book provides a clearly embedded, logical memory aid that helps the owner or decision maker to make the right decision for their customer. The book describes the cost and value of a customer, then makes the case for the value of a "passionate customer". Per Stephen R. Covey, this is "truly the goose that lays the golden egg". And that´s only the first few sections. The book provides a business owner / decision maker with an understanding of the value of vision, then clearly outlines the defining concepts of outside perception and inside reality. It outlines "Lauren´s Rules" – key rules for dealing with any group of customers. It describes the key concepts in making employees both willing and able to execute the owner´s vision. Finally, it finishes with a memorable reminder of the "why" and "how" in customer service. When individuals understand "why", they are well on their way to executing "how". This book provides both, and is endorsed by such heavy hitters as Stephen R. Covey and Helice Bridges. This is an important read for any decision maker, but is primarily intended for small business owners and leaders. This group of decision makers is substantial in size, and willing to pay for a useful text on improving their vision and operations. Paperback, Label: Granite Publishing, Granite Publishing, Product group: Book, Published: 2006-04-18, Studio: Granite Publishing, Sales rank: 15340714.
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Creating Passionate Customers
EN USISBN: 9781568612331 bzw. 1568612338, in Englisch, Granite Publishing, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, free shipping to: USA.
Von Händler/Antiquariat, Better World Books.
Granite Publishing. Used - Very Good. Ships from Reno, NV. Former Library book. Great condition for a used book! Minimal wear. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
Von Händler/Antiquariat, Better World Books.
Granite Publishing. Used - Very Good. Ships from Reno, NV. Former Library book. Great condition for a used book! Minimal wear. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
3
Symbolbild
Creating Passionate Customers (2006)
EN PB USISBN: 9781568612331 bzw. 1568612338, in Englisch, Granite Publishing, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
4
Symbolbild
Creating Passionate Customers
EN PB USISBN: 9781568612331 bzw. 1568612338, in Englisch, Granite Publishing, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, Hippo Books [50294793], Toledo, OH, U.S.A.
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).
Von Händler/Antiquariat, Hippo Books [50294793], Toledo, OH, U.S.A.
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).
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