5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions
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Bester Preis: € 8,05 (vom 20.02.2018)1
5 Steps to Customer Centricity:The Path to Well Informed Customer Experience Decisions (2012)
EN NW FE EB DLISBN: 9781300317616 bzw. 1300317612, in Englisch, 215 Seiten, neu, Erstausgabe, E-Book, elektronischer Download.
Lieferung aus: Vereinigte Staaten von Amerika, ebook for download, Free shipping.
Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied. Kindle Edition, Edition: 1, Format: Kindle eBook, Product group: eBooks, Published: 2012-10-01, Release date: 2012-10-01, Sales rank: 996283.
Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied. Kindle Edition, Edition: 1, Format: Kindle eBook, Product group: eBooks, Published: 2012-10-01, Release date: 2012-10-01, Sales rank: 996283.
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5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions
EN NW EBISBN: 9781300317616 bzw. 1300317612, in Englisch, Lulu.com, neu, E-Book.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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