Contact Center Management "By the Numbers" - 5 Angebote vergleichen
Bester Preis: € 4,09 (vom 14.03.2018)1
Contact Center Management by the Numbers
EN PB USISBN: 9780976110903 bzw. 0976110903, in Englisch, Anton Press, The, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, ThriftBooks - Free State [56683468], Halethorpe, MD, U.S.A.
A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.
Von Händler/Antiquariat, ThriftBooks - Free State [56683468], Halethorpe, MD, U.S.A.
A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.
2
Contact Center Management "By the Numbers" (2005)
EN PB USISBN: 9780976110903 bzw. 0976110903, in Englisch, The Anton Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, GlassFrogBooks [64674448], Minden, NV, U.S.A.
A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.
Von Händler/Antiquariat, GlassFrogBooks [64674448], Minden, NV, U.S.A.
A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.
3
Contact Center Management By The Numbers
EN USISBN: 9780976110903 bzw. 0976110903, in Englisch, gebraucht.
Von Händler/Antiquariat, Best Book Discounts [63362037], Temple Terrace, FL, U.S.A.
Ready for quick shipment to any US location by Experienced seller. CDs and Access codes may not be included as is the case with most used books.
Ready for quick shipment to any US location by Experienced seller. CDs and Access codes may not be included as is the case with most used books.
4
Contact Center Management "By the Numbers
EN USISBN: 0976110903 bzw. 9780976110903, in Englisch, Anton Press, The, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
business,business and investing, Contact Center Management by the Numbers, With the ever increasing complexity of multi-channel customer contact handling, it is significant that this book addresses the challenges of managing such a contact center comprised of customer service agents, documented workflow processes, and enabling technology. Integrated reporting of calls, e-mails, Web-chat, and Web self-service becomes key. The authors have written a very practical guide to managing a customer contact center "by the numbers." In contrast to most other departments in a company, the contact center has a constant flow of available performance metrics that are critical for the manager to use in making real-time decisions. The challenge is always what action to take when the "numbers change," and what remedies are best suited for specific performance gaps.
business,business and investing, Contact Center Management by the Numbers, With the ever increasing complexity of multi-channel customer contact handling, it is significant that this book addresses the challenges of managing such a contact center comprised of customer service agents, documented workflow processes, and enabling technology. Integrated reporting of calls, e-mails, Web-chat, and Web self-service becomes key. The authors have written a very practical guide to managing a customer contact center "by the numbers." In contrast to most other departments in a company, the contact center has a constant flow of available performance metrics that are critical for the manager to use in making real-time decisions. The challenge is always what action to take when the "numbers change," and what remedies are best suited for specific performance gaps.
5
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Contact Center Management "By the Numbers" (2005)
EN PB USISBN: 9780976110903 bzw. 0976110903, in Englisch, The Anton Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigtes Königreich Großbritannien und Nordirland, Shipping costs to: USA.
Von Händler/Antiquariat, Brit Books Ltd.
The Anton Press. Paperback. Used; Good. 01/01/2005.
Von Händler/Antiquariat, Brit Books Ltd.
The Anton Press. Paperback. Used; Good. 01/01/2005.
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