Call Center Supervision : The Complete, Practical Guide to Managing Frontline Staff
5 Angebote vergleichen

Lieferung aus: Vereinigte Staaten von Amerika, Shipping costs to: USA.
Von Händler/Antiquariat, Discover Books.
The Call Center School Press. Paperback. POOR. Noticeably used book. Heavy wear to cover. Pages contain marginal notes, underlining, and or highlighting. Possible ex library copy, with all the markings/stickers of that library. Accessories such as CD, codes, toys, and dust jackets may not be included.

Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, ThriftBooks - Green Earth [3961782], Portland, OR, U.S.A.
A readable copy. All pages are intact, and the cover is intact. Pages can include considerable notes-in pen or highlighter-but the notes cannot obscure the text. At ThriftBooks, our motto is: Read More, Spend Less.

Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, Free Shipping Books [8938484], Toledo, OH, U.S.A.
Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, that'll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.

Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 24 hours, Real shipping costs can differ.
Von Händler/Antiquariat, GoodwillTucson.
The most important resource that any call center has is its people. Customer relationships can be made or broken by one single interaction, so much is riding on the shoulders of the frontline staff. Managing these call center staff requires specialized skills and knowledge to ensure that they perform to their potential and stay motivated to deliver excellent service. Call Center Supervision The Complete, Practical Guide to Managing Frontline Staff is a book designed for anyone that manages people in a call center. It is a compilation of over 100 tips and strategies for maximizing the performance of call center employees. Topics include: - Supervisory roles and responsibilities - Developing a staffing plan - Recruiting and hiring - Orientation and training - Key performance indicators - Defining performance standards - Measuring individual performance - Diagnosing performance problems - Fundamentals of coaching - Motivating for performance - Retention strategies - Technology overview - Common labor and personnel issues, Paperback, Label: The Call Center School Press, The Call Center School Press, Product group: Book, Published: 2004-12, Studio: The Call Center School Press, Sales rank: 1274561.

Von Händler/Antiquariat, Ergodebooks [8304062], RICHMOND, TX, U.S.A.
Books.