Customer Surveying: A Guidebook for Service Managers
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Bester Preis: € 1,20 (vom 15.03.2018)1
Customer Surveying: A Guidebook for Service Managers (2002)
EN PB USISBN: 9780971340602 bzw. 0971340609, in Englisch, 256 Seiten, Customer Service Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days, Real shipping costs can differ.
Von Händler/Antiquariat, Goodwill of Silicon Valley.
"Customer Surveying: A Guidebook for Service Managers" is written to assist the services manager to effectively plan and manage a survey project. It is not an encyclopedia on the subject of surveying or a textbook on survey theory. Rather, its 256 pages aim to provide the tools the survey novice needs to collect real and useful information about customers’ perceptions of service quality. The Survey Guidebook introduces theories and concepts, but always with a focus on practical application. The term "guide" is used very explicitly here. A guide in the classic sense helps show the path through unknown territory, helping the journeyer to avoid pitfalls, but also answering questions along the way and pointing out features that enhance the value of the trek. The Survey Guidebook plots a path for the surveyor from planning the project, designing the questionnaire, administering the survey, to analyzing and reporting the results using standard desktop software. Tasks for each stage are described and the pros and cons of various options are outlined. The Survey Guidebook pays particular attention to options for questionnaire design and techniques for survey administration, including web and email surveying techniques. 67 charts and figures are included in the book to help explain the concepts, and four exercises help readers practice their new-found skills. Paperback, Label: Customer Service Press, Customer Service Press, Product group: Book, Published: 2002-02-01, Studio: Customer Service Press, Sales rank: 1794235.
Von Händler/Antiquariat, Goodwill of Silicon Valley.
"Customer Surveying: A Guidebook for Service Managers" is written to assist the services manager to effectively plan and manage a survey project. It is not an encyclopedia on the subject of surveying or a textbook on survey theory. Rather, its 256 pages aim to provide the tools the survey novice needs to collect real and useful information about customers’ perceptions of service quality. The Survey Guidebook introduces theories and concepts, but always with a focus on practical application. The term "guide" is used very explicitly here. A guide in the classic sense helps show the path through unknown territory, helping the journeyer to avoid pitfalls, but also answering questions along the way and pointing out features that enhance the value of the trek. The Survey Guidebook plots a path for the surveyor from planning the project, designing the questionnaire, administering the survey, to analyzing and reporting the results using standard desktop software. Tasks for each stage are described and the pros and cons of various options are outlined. The Survey Guidebook pays particular attention to options for questionnaire design and techniques for survey administration, including web and email surveying techniques. 67 charts and figures are included in the book to help explain the concepts, and four exercises help readers practice their new-found skills. Paperback, Label: Customer Service Press, Customer Service Press, Product group: Book, Published: 2002-02-01, Studio: Customer Service Press, Sales rank: 1794235.
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Customer Surveying: A Guidebook for Service Managers (2002)
EN PB USISBN: 9780971340602 bzw. 0971340609, in Englisch, Customer Service Press, Taschenbuch, gebraucht.
Von Händler/Antiquariat, HPB-Ruby [65445138], Dallas, TX, U.S.A.
Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority.
Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority.
3
Customer Surveying: A Guidebook for Service Managers (2002)
EN PB USISBN: 9780971340602 bzw. 0971340609, in Englisch, Customer Service Press, Taschenbuch, gebraucht.
Von Händler/Antiquariat, HPB-Diamond [65445012], Dallas, TX, U.S.A.
Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority.
Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority.
4
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Customer Surveying: a Guidebook for Service Managers (2002)
EN PB USISBN: 9780971340602 bzw. 0971340609, in Englisch, Customer Service Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
5
Customer Surveying: A Guidebook for Service Managers
EN PB USISBN: 9780971340602 bzw. 0971340609, in Englisch, Customer Service Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, Free Shipping Books [8938484], Toledo, OH, U.S.A.
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).
Von Händler/Antiquariat, Free Shipping Books [8938484], Toledo, OH, U.S.A.
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).
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