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100%: Lacy, Shirley, Dugmore, Jenny: Achieving Iso/Iec 20000 - Why People Matter, Why People Matter (ISBN: 9780580474590) 2. Ausgabe, in Englisch, Taschenbuch.Nur diese Ausgabe anzeigen…
43%: Dugmore, Jenny; Shirley, Lacy: Achieving ISO/IEC 20000 - Keeping the service going (ISBN: 9780580446405) in Englisch, Taschenbuch.Nur diese Ausgabe anzeigen…
Achieving Iso/Iec 20000 - Why People Matter, Why People Matter
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Bester Preis: € 5,15 (vom 23.11.2016)1
Achieving ISO/IEC 20000 - Keeping the Service Going
EN NWISBN: 9780580446405 bzw. 0580446409, in Englisch, BSI Standards, neu.
Lieferung aus: Vereinigtes Königreich Großbritannien und Nordirland, in-stock.
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.
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Achieving Iso/Iec 20000-Keeping the Service Going (2006)
EN PB USISBN: 9780580446405 bzw. 0580446409, in Englisch, British Standards Institution, Taschenbuch, gebraucht.
Lieferung aus: Vereinigtes Königreich Großbritannien und Nordirland, zzgl. Versandkosten, Verandgebiet: EUR.
Von Händler/Antiquariat, Greener Books, London, [RE:4].
**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Paperback.
Von Händler/Antiquariat, Greener Books, London, [RE:4].
**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Paperback.
3
Achieving ISO/IEC 20000: Keeping the Service Going (2006)
EN PB USISBN: 9780580446405 bzw. 0580446409, in Englisch, 126 Seiten, The Institution of Engineering and Technology, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days.
Von Händler/Antiquariat, greener_books_london.
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements. Paperback, Label: The Institution of Engineering and Technology, The Institution of Engineering and Technology, Produktgruppe: Book, Publiziert: 2006-12-02, Studio: The Institution of Engineering and Technology, Verkaufsrang: 8849991.
Von Händler/Antiquariat, greener_books_london.
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements. Paperback, Label: The Institution of Engineering and Technology, The Institution of Engineering and Technology, Produktgruppe: Book, Publiziert: 2006-12-02, Studio: The Institution of Engineering and Technology, Verkaufsrang: 8849991.
4
Achieving Iso/Iec 20000 - Why People Matter, Why People Matter (2002)
EN PB NWISBN: 9780580474590 bzw. 0580474593, in Englisch, BSI Standards, Taschenbuch, neu.
Lieferung aus: Niederlande, Vermoedelijk 4-6 weken.
bol.com.
This book covers the roles and responsibilities of management and process owners, and explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. The book also covers the importance of motivation, training and career development, as well as tips and techniques, mapping onto the requirements of clause 3.3 of ISO/IEC 20000-1, Competence, awareness and training.Taal: Engels;Afmetingen: 0x234x156 mm;Gewicht: 0,00 gram;Verschijningsdatum: oktober 2002;ISBN10: 0580474593;ISBN13: 9780580474590; Engelstalig | Paperback | 2002.
bol.com.
This book covers the roles and responsibilities of management and process owners, and explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. The book also covers the importance of motivation, training and career development, as well as tips and techniques, mapping onto the requirements of clause 3.3 of ISO/IEC 20000-1, Competence, awareness and training.Taal: Engels;Afmetingen: 0x234x156 mm;Gewicht: 0,00 gram;Verschijningsdatum: oktober 2002;ISBN10: 0580474593;ISBN13: 9780580474590; Engelstalig | Paperback | 2002.
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Achieving ISO/IEC 20000 - Keeping the service going (2006)
ENISBN: 9780580446405 bzw. 0580446409, in Englisch, British Standards Institution 13/01/2006.
Von Händler/Antiquariat, AwesomeBooks [51737811], Wallingford, United Kingdom.
- GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE.
- GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE.
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Why People Matter (Achieving ISO/IEC 20000) (2006)
EN PB USISBN: 9780580474590 bzw. 0580474593, in Englisch, 100 Seiten, 2. Ausgabe, The Institution of Engineering and Technology, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 1-2 business days.
Von Händler/Antiquariat, books_from_california.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, books_from_california.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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